kansas city airport marriott hospitality association

It took 3 requests over 18 hours to get two additional towels. Visitors are made to believe that every precaution is taken in sanitizing the room. At this time, this is absolutely unacceptable. The back of the bathroom sliding door was absolutely filthy. The charges were not reversed and I expect a credit of 32.73 made to my Discover card. After having a conversation with Karen, the desk attendant on Sunday, I was under the belief that the internet charges were reversed once I revealed that I was a Bonvoy member, a fact that was apparently not on their record. Charges on the bill that I was told were reversed. In fact, there were issues with the stay on every level.

Let me begin that I was extremely dissatisfied with my stay this past weekend at the KCI Marriott. She offers 10% and I say fine-that AND the points. No mention of how many points, so how would I know if it's satisfactory? No, I say, I want a 20% discount. Laura Schlessinger comes on and says she'll give me membership points. I am put on hold abruptly, no, 'Let me transfer you' or anything like that. I say, never mind, I want a discount on this room. I'm no longer dressed, and they want to send a man to my room. I call the front desk and they say they'll call maintenance. Now it's 12:30am and I want to watch half an hour of Seinfeld to relax-but the TV remote doesn't work. I make tea instead, and refill my lemonade glass with tap water. I order a chicken quesadilla and a lemonade (about a half cup of liquid on ice): $21. The food is in the bar-a far-too-brightly lit, raucously noisy area, and not a single person is masked.

I call the front desk, tell them I am a Bonvoy Club member, and they say I have to be a 'Titanium level' member to get free water-for me it’s $2.50 per tiny bottle. In my $200 room, not a single bottle of water. At the hotel no one is masked, not even the staff. Kansas City is a hotbed of Covid Delta variant. It arrives, driver unmasked, packed, with passengers also unmasked. At the airport, after 11pm, I call for the hotel shuttle.

Kansas city airport marriott hospitality association